Problems with Reimbursements from Ben Express/Hewitt
I am experiencing 2 huge problems with getting medical expense claims processed by Hewitt through Benefits Express, as follows:
- Multiple claims dating back to Dec. 1, 2011, that total to nearly $1000, have still not been reimbursed. Thus, over 2 months have lapsed without reimbursement.
- However, funds have been taken from my Merrill Lynch Chrysler Stable Value Fund over the past 2 weeks that total over $1750. Thus, my concern here is what will happen with the excess funds?
I spoke with a Supervisor at Hewitt 2 days ago, and some sort of “problem ticket” has been initiated, with the promise of some sort of answer in 48 hours. It is now 48 hours later, and no answer yet. I have no recourse but to continue to wait.
If other retirees are having a similar problem, then there is really something wrong at Benefits Express that needs attention directly from someone in power at Chrysler. Can someone help???